RAMADA SEOUL DONGDAEMUN HOTEL is Committed to protecting the private information of the guest.
- · Article 1 Private information items and method of collection
- · Article 2 Purposes of collection and use of private information
- · Article 3 Provision and sharing of private information
- · Article 4 Consignment of collected private information
- · Article 5 Private information retention, usage period and destruction
- · Article 6 Access and modification of private information, cancellation of membership and withdrawal of consent
- · Article 7 Private Information Manager and Private Information Department
- · Article 8 Technical/institutional management of private information
- · Article 9 Protection of private information of users under the age of 14
- · Article 10 Transmission of advertisement information
- · Article 11 Notification duty
Article 1. Private information items and method of collection
① Private information items
a. Mandatory items: Name, Date of Birth, Sex, Nationality, Company Name, Job Description, Phone Number, Address, E-mail Address
b. Optional items: Marital Status, Wedding Anniversary, Fax Number, Vehicle Information, Family Information, Credit Card Information
② Method of information collection
The private information of hotel guests is collected through the following means:
a. Hotel website (www.ramadadm.com)
b. various payment information, including point transactions, upon using hotel services
③ Incorrect information
Guests must ensure the accuracy and legitimacy of the private information provided. Hotel retains the right to report and/or forcefully cancel the membership of Members providing incorrect or false information through various means, including the fraudulent use of the information of a third party, pursuant to related laws and regulations.
Article 2. Purposes of collection and use of private information
① The Hotel collects necessary minimum-level private information for the following items in order to provide effective services:
Purposes of collection and use of private information
|Purposes of collection Item(s)
||Possession and usage period
||Effective communication for notices and resolution of dissatisfaction issues
providing services such as processing a transaction
(e.g., fulfilling a request for information, or completing a product order)
|fulfilling a request for information
② Sensitive private information (including race and ethnicity, ideology and faith, hometown and place of birth, political disposition, criminal records, health information and sex life) which could infringe on the basic rights of guests is not collected.
Article 3. Provision and sharing of private information
① The Hotel will not, at any time, use the private information outside the boundaries of the "Purposes of Collection and Use of Private Information" or provide such information to a third party or business/institution.
② The Hotel does not provide the private information, however, exceptions apply in the following cases:
- Upon member’s prior consent
- Provision of such information as required by related laws and regulations or upon the demand of an investigative authority for investigative purposes and according to procedures and methods determined by law
Article 4. Consignment of collected private information
Article 5. Private information retention/usage period and destruction
① The Hotel immediately destroys all private information upon the achievement of the purposes of collection or provision of such information.
② Provided, however, the following information will be retained by The Hotel for the necessary period for various purposes, including confirming the management duty of transactions, pursuant to related regulations and internal policy:
a. Records of contracts or cancellation of contracts: Up to five years
b. Records of payments and provision of services: Up to five years
c. Records of customer dissatisfaction or disputes settlement: Up to three years
③ Destruction method
a. Private information printed on paper: Pulverized or incinerated
b. Private information stored in electronic files: Technically deleted in an unrecoverable manner
Article 6. Access and modification of private information, cancellation of membership and withdrawal of consent
① Guests may, at any time, access or modify registered personal information or cancel their membership.
a. Upon visiting the Hotel: Guests may access or modify personal information or cancel their membership after identification
b. Upon contacting the Personal Information Manager by writing, telephone or email: Measures will be taken
* E-mail address: email@example.com
* Telephone No.: 82-2-2276-3500
* Fax No.: 82-2-2276-3535
② The private information of guests requesting modification of incorrect personal information will not be used nor provided until the completion of such modification. In the case of incorrect personal information already provided to a third party, the Hotel will immediately take measures to notify the third party of the results of the modification of such incorrect information.
③ Guests may, at any time, confirm or withdraw their consent to provide their private information to a third party at the hotel website.
④ Hotel handles personal information cancelled or deleted by the request of the guests in accordance to the retention and usage period of such collected information, and ensures that it is not accessible or used for any other purposes.
Article 7. Private Information Manager and Private Information Department
The Hotel designates the following department and Private Information Manager in order to protect the private information of guests and resolve any dissatisfaction regarding personal information.
· Private Information Manager: G.M Sangjin Yoo
· Telephone No.: 82-2-2276-3500
· E-Mail: firstname.lastname@example.org
Article 8. Technical/institutional management of private information
① The Hotel seeks the following technical measures to prevent loss, theft, leakage, alteration or damage and ensure safety of private information of guests:
a. All private user information is protected by a password, and important data are protected by an additional security
function which encrypts or locks files of transmitted data.
b. The Hotel adopts the Secure Socket Layer which ensures safe transmission of private information on the network using encryption algorithms.
c. The Hotel uses a double firewall to block unpermitted access and prevent the leakage of private user information through hacking, and monitors outside intrusion 24 hours-a-day with the installation of an Intrusion Detection System on each server.
② The Hotel limits the number of staff authorized to handle private information, conducts training to emphasize the adherence of its principle, and immediately corrects any problems that may arise in this regard.
a. The Hotel is not liable for accidents caused by the users or situations resulting from the inherent dangers of the Internet.
b. In the case of the loss, leakage, alteration, or damage of private information as a result of mishandling by an internal manager or technical management problems, The Hotel will immediately notify the user, take appropriate measures and provide compensation.
Article 9. Protection of private information of users under the age of 14
The Hotel, in principle, does not collect private information of users under the age of 14. Provided, however, if the collection of such information is deemed necessary, The Hotel will adhere to the related laws and notices.
Article 10. Transmission of advertisement information
① The Hotel will not transmit for-profit advertisement information
② The Hotel will take the following measures in the subject title and content section of e-mails containing on-line marketing advertisement information, including product information, to assist the users' recognition of such e-mails:
a. E-mail subject title: All subject titles shall begin with "(News Letter)" in English, followed by a brief description of the content of the e-mail.
b. E-mail content section: All e-mails shall clearly contain the name, e-mail address, telephone number and address of the sender so as to enable the user to refuse further e-mail transmissions. Users will be informed in both Korean and English on how to reject such future e-mails.
③ Information harmful to children/teenagers will contain the wording "(Adult Advertisement)"
a. E-mails containing the following content in the form of signals, letters, videos or sound (including content that does not contain such direct expressions but may be easily understood by the recipient) will be indicated by the wording "(Adult Advertisement)" in the e-mail subject title.
1. Lascivious or obscene materials that could arouse sexual interest in children/teenagers (under the age of 19)
2. Materials that could stimulate fierce or criminal impulses in children/teenagers
3. Materials encouraging or beautifying all kinds of violence, including sexual violence, and abuse of drugs
4. Materials determined and notified as harmful material to children/teenagers
b. For-profit advertisement e-mails containing information on internet websites related to contents relevant to each of the above three clauses will be identified with the wording “(Adult Advertisement)” in the subject title of the e-mail.
Article 11. Notification duty
① Any addition, removal or modification of the Privacy Statement in accordance to the policies of the Korean Government or the Hotel will be notified through the hotel web site seven days prior to such addition, removal or modification.
② The Privacy Statement will come into effect on December 5th, 2011.